The IUCN UK PP is committed to ensure that the grievance and appeal process is as transparent and fair as possible. If you have any of the grievances listed below please complete this form with as much information as possible and email it to the info@iucn.org.uk and copy in the peatlandcode@iucn.org.uk. Our disputes coordinator will then confirm receipt of your grievance within 15 working days and assign you a unique reference number.
1. Governance – grievances relating to the governance of the Peatland Code and related policies, including for example the Conflicts of Interest Policy.
2. Application of the Peatland Code – grievances relating to the interpretation and application of requirements for projects set out in the Peatland Code and related normative documents (such as the Peatland Code Guidance Document and the Peatland Code Field Protocol).
3. Service levels and delivery – grievances relating to the levels of service provided by the bodies that administer the Peatland Code and/or third-party Validation/Verification Bodies.
4. Use of the Risk Buffer – grievances relating to a decision of the Peatland Code Executive Board regarding whether an emissions reduction reversal is intentional or unintentional and whether a project is entitled to benefit from the Risk Buffer.
Please note that the following grievances should be raised directly with the VVB organisation and follow their grievance process.
- Validation and Verification opinion statements issued by Validation/Verification Bodies.
- Decisions taken by Validation/Verification Bodies on non-compliance.
- Validation and Verification audits conducted by Validation/Verification Bodies.
Appeals:
A Claimant is entitled to Appeal:
- any decision of the Disputes Panel in respect of a Grievance which they have raised; or
- any decision of the Peatland Code Executive Board regarding whether an emissions reduction reversal is intentional or unintentional and whether a project is entitled to benefit from the Risk Buffer,
provided that the Claimant submits its Appeal within 28 days of the date of receipt of the relevant decision by completing the Appeals Form and sending it by email to and info@iucn.org.uk and peatlandcode@iucn.org.uk.
For more information see our Appeals and Grievance procedure.
